After Sales Service
EX Services, backed with 20 years of experience serving operators and EPC contractors in the design and manufacture of hazardous area electric process heaters and control systems gives us the expertise to ensure your systems are maintained by highly qualified experienced engineers.
Global Product Maintenance
EX Services delivers services designed to lower costs, reduce risk, and improve product longevity by eliminating problems before they arise. Dedicated teams in strategic global positions allow EX Services to offer fast technical support or emergency site visits anywhere in the world.
Whether you require training, technical support or a fully comprehensive preventive maintenance service contract EX Services will help keep your heating and control systems operational. To find out more about the quality maintenance service we can provide, scroll through the options below, or access the EX Services website to find out more.
Site Survey and Condition Reports
Our team of engineers will conduct a full site survey and provide condition reports for all EXHEAT equipment. The site survey also includes a review of customer training needs, spares stock levels and onsite documentation ensuring you are perfectly equipped to get the most from your heating equipment.
EX Services can also carry out thermal imaging studies to safely detect otherwise invisible symptoms of imminent failure at an early stage, allowing you to fix issues before they disrupt your production process and help your company save both time and money.
Commissioning and Start Up
Guaranteeing your EXHEAT equipment is installed right the first time can be vital to ensuring timely completion of a critical project and providing a stable base for equipment performance. EX Services can supply on and off shore commissioning engineers to complete all commissioning and start up checks, giving you the confidence that your equipment has been installed correctly and is operating within its design parameters. Using EX Services engineers to commission your EXHEAT equipment will also provide instant validation of the EXHEAT warranty.
EX Services is able to provide structured training covering Operation, Basic Maintenance and Problem Solving for your EXHEAT equipment, tailoring to suit your staffing needs and providing your team with the knowledge to get the best performance from your equipment daily. This certified training can be conducted on site or at our training facilities in the UK.
EX Services is proud to provide a comprehensive technical support service. This service is provided via our main offices in the UK and Singapore ensuring support is available when it is needed most. With access to the design, manufacturing and site services team, you can be assured of a prompt and appropriate response to assist you with your technical enquiry.
In any stream of life, prevention is always better than cure. Never has this been more prevalent than within a Process or Production environment. Our preventative maintenance programmes provide the foundations for optimum performance and asset longevity. Each preventative maintenance programme is tailored to suit the customer. Part of the preventative maintenance schedule includes ongoing diagnostics performance monitoring of your equipment to ensure optimum performance at all times throughout the lifecycle of your heater.
Our maintenance solutions help you maximise the performance of your heating system. Correctly maintained equipment helps ensure performance is improved to - and sustained at - design specifications. The best way to ensure proper maintenance is through an EX Services contract. We offer several service contract options that are tailored to suit your business and maintenance needs.
On and Offsite Repairs
EX Services is able to provide ongoing engineering support through our internationally based team of EX Services Technicians. With many years of experience, our team can provide remote support, on-site / off-shore and return-to-base repairs on all EXHEAT heater systems, ensuring the right solution for our customers.
Return of Goods
Please refer to the General Conditions and complete all details in full. Submit your request via the form on the page and where applicable, provide a copy of the decontamination certificate via email. Your request will then be processed and an authorisation number issued to you. Further details can be found on the EX Services website.